Realty Signal Terms of Service

Visit regularly the webpage realtysignal.io for any updates to these terms and conditions.

1. Applicability

1.1 These terms of use are applied for sale, use and provision of any software, content or information Reaktio Solutions Oy (“RealtySignal”) offers through the internet or as a mobile application (“service”) to a customer who concludes an agreement with RealtySignal for the use of the service. In these terms, “customer” can refer either to the company, legal entity or a natural person concluding the agreement. By using the service the customer concludes a user agreement with RealtySignal that is governed by these terms and conditions. The details of the subscription term, plan, features and fees valid at any given time can be found from the service by logging into the user account.

1.2 These terms may be updated by RealtySignal from time to time. Updated terms are published on this page and customers with an active subscription or account are informed of the changed terms and conditions by in-app notification or by email.

2. Service provider and contact details

Reaktio Solutions Oy
Business ID: 2805134-4
VAT ID: FI28051344
Mäenrinne 11 D 17
02160 Espoo
FINLAND
realtysignal.io

3. Description of the service

3.1 The service is a lead generation platform for estate agents seeking new commission contracts. For detailed applicable services descriptions, contact RealtySignal or visit RealtySignal’s website.

4. Contracts concluded through the service

4.1 Any contract concluded through the service is concluded directly between the customer and the party who owns the property. RealtySignal is not a party to such a contract even if it provides a platform for the initial contact. The customer is solely responsible to its clients for fulfilling all contractual obligations to them.

5. Changes to service and these terms

5.1 RealtySignal develops the service continuously, so RealtySignal retains the right to make changes to these terms and to the service. RealtySignal notifies customers of significant changes to the terms or to service by informing users by email, by publishing the terms on its website or via the service or in some other manner, as RealtySignal considers suitable. Changes become effective on the notified date, unless otherwise provided. If the change concerns pricing or significant changes in the features of the service, RealtySignal aims to notify at least one month prior to the change. Unless a specific effective date has been given for the change, the change becomes effective when it has been made. By continuing to use the service after the change the customer accepts it. If the customer does not accept the changes, it must terminate the agreement by written notice prior to the changes becoming effective and stop the use of the service.

6. Use of service

6.1 RealtySignal grants the customer, subject to these terms, a limited, non-exclusive, personal and non-transferable license to use the service for the customer’s internal business purposes. The customer (including its users) agrees to use the service according to these terms and applicable laws. If RealtySignal has reason to believe that the customer or a user has not followed these terms or the applicable laws, RealtySignal may delete or limit the user rights or conduct other means it considers necessary.

7. General obligations of the customer

7.1 The customer agrees to

be solely responsible for contractual relationships with its customers;
comply with these terms and conditions, good business practice and the applicable laws when using the service for acquiring new contracts with its own customers;
not to use the service for fraudulent, criminal or illegal activities;
comply with applicable data protection laws when processing the personal data of its own customers;
include adequate, correct and truthful information of user account;
keep, maintain and have easily accessible to its own customers appropriate privacy policy as required by applicable laws;
fulfill its contractual obligations insofar as it concludes contracts with customers through the service;

7.2 A customer and a user cannot (a) use or try to use another user’s account without his/her and RealtySignal’s permission; (b) copy, modify or create derivative works of the service, it’s content or technology relating to it; (c) reverse engineer, decompile, disassemble or otherwise try to derive the source code of the service or its technology; (d) remove any intellectual property right notices from the service; (e) create a user account by using another person’s personal data or otherwise incorrect or fake data; (f) transfer his/her account to another user without RealtySignal prior written consent; (g) sell, resell or otherwise provide the license to use the service to a third party without RealtySignal prior written consent.

8. Registration and user accounts

8.1 A customer receives a right to use the service throughout the term when concluding an agreement for the use of the service and registering a user account. The use of the service requires that a customer (e.g. a company, other legal entity or a natural person) concludes an agreement with RealtySignal relating to the use of the service and the account is registered and user name created for the service.

The customer is responsible for giving accurate and truthful information and updating the information when necessary for creating and maintaining a user account in the service. Login and password details are always personal.

8.2 The customer must make sure that they maintain the login and password details in a secure manner. Login and password should never be provided to anyone else and a person should never use another person’s or another customer’s login and password. If the customer or a user believes or knows that the confidentiality of his/her login and password has been compromised, he/she should inform RealtySignal without delay. RealtySignal has the right to delete or limit user access, if Realty Signal justifiably believes that the confidentiality of the user account has been compromised or the user does not follow these terms or otherwise acts in bad faith.

9. Confidentiality

9.1 A party shall not disclose to anyone any confidential information received from the other party and may not use such information for any other purpose than for furthering its obligations under an agreement. A party shall limit access to the confidential information received from the other party to such of its employees or subcontractors as may be directly involved in the subject matter of an agreement and to no other employees. These confidentiality obligations shall remain valid for five (5) years after termination or expiration of an agreement.

10. Data security, personal data and privacy

10.1 RealtySignal aims to ensure that the data security of the service is on an industry standard level.

10.2 Protecting the privacy of customers, leads and other personal data processed in the service is important to RealtySignal. As a data controller, RealtySignal collects and uses personal data in accordance with its privacy principles. RealtySignal’s privacy policies are available at: realtysignal.io, visit the pages regularly for any updates.

10.3 If RealtySignal is considered in its performance of contractual obligations a data processor in relation to its customer, the data controller (as defined in the EU General Data Protection Regulation), then RealtySignal Data Processing Agreement is also applied and considered an integral part of an agreement between RealtySignal and the customer.

11. Intellectual property rights

11.1 The service (including any customer-specific modifications, updates and bug fixes) and content relating to it are protected by copyright and other intellectual property right laws and are and shall remain the sole and exclusive property of RealtySignal or its licensors, as the case may be. Other intellectual property rights, such as trademarks, patents, designs or trade secrets, may as well relate to the service, which also belong to RealtySignal or its licensors. No intellectual property rights are transferred from RealtySignal to the customer, the customer is only granted a limited license to use the intellectual property relating to the service in its internal operations in accordance with these terms.

12. Using the service

12.1 Use of the service requires a browser and an internet connection as well as a suitable device, such as a computer. Even if the service has been tested on different devices, browsers and operating environments, RealtySignal cannot provide any warranties that the service will function error-free on all possible devices, browsers and operating environments.

12.2 The customer is responsible at its own cost to acquire and maintain necessary devices, software and internet connections required for the use of the service. RealtySignal does not guarantee that the application can be used specifically with the customer’s device, software and internet connection. RealtySignal is not responsible for the possible outages or disconnections of the service for instance due to updates, technical issues or problems or other similar reasons. RealtySignal is not responsible for any damages caused by or relating to use or inability to use the service.

13. Warranties; Information in the service; Limitation of Realty Signal’s liability

13.1 Even if RealtySignal has used great care in developing and maintaining the service, RealtySignal cannot provide any warranties that the service would operate error-free. The service is provided to the customer on an “AS IS” and “AS AVAILABLE” basis. Furthermore, RealtySignal does not represent or warrant that the service is fit for customer’s specific purposes. The customer uses the service at its own risk and it should evaluate prior to use of the service whether the service is fit for the customer’s intended purpose or not.

13.2 RealtySignal’s aggregate, cumulative maximum liability arising out of or relating to breaches of contract, tort, warranty or otherwise shall in no event exceed the total sum paid by customer for use of the service within the three (3) month period prior to making first claim for damages or monetary compensation.

13.3 Any damages or monetary compensation must be claimed by the customer no later than three (3) months after the customer became aware of the cause for the claim, with the risk of otherwise losing its right to claim any damages or monetary compensation based on breaches of agreement.

13.4 RealtySignal is not liable to the customer for any indirect, special, consequential or punitive damages or administrative fines (including loss of revenue or profit, business losses, business interruptions and loss of data) caused by violation of an agreement or these terms, or by use of or inability to use the service. Furthermore, RealtySignal is not responsible for any claims made by or damages suffered by third parties.

13.5 These limitations of RealtySignal’s liability are applied to the fullest extent permitted by mandatory provisions of applicable laws.

14. Maintenance

14.1 RealtySignal performs normal development and maintenance work for the service. Due to this, RealtySignal is entitled to temporarily restrict or limit the use of or access to the service. RealtySignal aims to schedule the maintenance updates in a manner that causes as little harm to the customer as reasonably possible. RealtySignal is not responsible for any damages or harm caused by interruptions in the use of the service. RealtySignal notifies the customer of planned changes or interruptions in the service in a manner as it considers appropriate. All maintenance and support work are by default performed remotely from RealtySignal’s location on weekdays during normal business hours. RealtySignal makes backup copies and deletes data contained in the service in accordance with its normal IT and data retention policies.

15. Fees payable for using the service

15.1 RealtySignal may offer credits, or certain features or versions of the service free of charge. With the exception of free services, the customer’s use of the service is subject to payment of applicable fees to RealtySignal. Customers with a valid subscription can find the applicable payable fee within the service by logging into the user account. The fees and other charges for the use of the service may also be described on RealtySignal’s website. If RealtySignal has not agreed with the customer on fees and charges for the use of the service or for other services RealtySignal provides to the customer, Realty Signal’s prices and fees valid at any given time shall apply. The payable prices and fees for the service may depend on the location where leads are bought or type of lead.

15.2 RealtySignal is entitled to update its fees by providing at least one (1) month’s advance notice to the customer. If the customer does not accept the new fee, it may terminate the user agreement. The customer’s continued use of the service after the fee has changed indicates acceptance of the new fee.

15.3 Unless otherwise notified, value added taxes are not included in RealtySignal’s prices and fees, which shall be added and payable by the customer in accordance with applicable laws.

15.4 All payments for the services shall be made in local currency and are due monthly based on usage. The standard payment method is by invoice. However, RealtySignal may also offer alternative payment options to its customers, such as credit card payments.

15.5 The service fees are charged monthly based on usage. All purchased leads are refundable if they are according to RealtySignal’s refund policy. Possible refund will be paid as credit to the user account.

16. Term and termination

16.1 Unless otherwise agreed, an agreement regarding the use of the service is in force and valid until terminated.

16.2 Agreement can be terminated with immediate effect.

16.3 When the agreement relating to the use of the service is terminated or expires, terminates or expires also the right to use the service. The terms and conditions of an agreement which by their nature and purpose are intended to survive termination, shall survive any termination or expiration of an agreement.

17. Applicable law and dispute resolution

17.1 The agreement, these terms and the use of the service are governed by the laws of Finland, without regard to its conflict of laws rules and principles.

17.2 Any dispute arising between the parties will be settled by amicable settlement. Failing amicable settlement within thirty (30) days of the dispute being referred to the settlement, the dispute will be finally settled by arbitration in accordance with the Arbitration Rules of the Finnish Central Chamber of Commerce by one (1) sole arbitrator appointed in accordance with those Rules. The arbitration shall be held in Helsinki, Finland and the arbitration proceedings shall be conducted in English. The Parties agree to keep confidential all information, documents and material relating to the arbitral proceedings as well as the arbitration award. RealtySignal shall, however, have the right to bring up any claim, related to an Agreement and based on a due receivable from the customer, in the district court where the customer is domiciled or in any other district court in customer’s jurisdiction.

18. Other terms

18.1 RealtySignal is entitled to employ subcontractors to fulfill its obligations under an agreement and it is liable to the customer for all acts of its subcontractors as for its own acts.

18.2 RealtySignal shall not be deemed to be in breach of an agreement, or otherwise be liable to customer, for any failure to perform, or any delay in performance, caused by a reason beyond RealtySignal’s control (force majeure events).

18.3 Unless otherwise agreed, a party does not have the right to transfer an agreement or rights and obligations related to it, entirely or partly, to a third party without the other party’s prior written acceptance. However, a party may assign an agreement or rights and obligations related to it without the other party’s acceptance in connection with any merger, sale of business or similar transaction.

18.4 These terms and the additional agreed upon terms in an agreement contain the entire agreement between the parties and supersede all prior communication, discussions and agreements relating to the subject matter.