RealtySignal Refund Policy
Following reasons are valid for refunds
1. Outside defined location
The lead is outside the area you subscribed to. Please provide a link to a website that shows the property, or other proof, to verify that the location is incorrect.
2. Spam/Fake Lead
The lead is unquestionably fake or spam. In your refund request, please provide evidence confirming that the property address and/or individual does not exist.
3. Invalid contact info
If the provided phone number doesn't match the seller, is out of service, or isn't included with the lead, we will consider a refund. However, this excludes cases where the seller responds from a valid email address. If the phone number is invalid but the email doesn't bounce, a refund will be considered only after four days of email follow-up. Before approving a refund, RealtySignal will follow up with the seller. Meanwhile, it's crucial for the partner to use all other possible methods of contact, as promptness is key.
4. No response
If the lead fails to respond after a mix of phone calls, texts, and emails over four days, with at least 4 contact attempts, we will consider a refund. However, a non-working phone number alone isn't sufficient for a refund if the email address is valid. In such cases, email communication must be sent every day for four days, unless the email bounces back.
5. Active listing
If the property is already listed ‘For Sale’ and has a listing agreement with your branch or office, the lead will be refunded. Please provide a link to the website or other information in your refund request.
6. Not selling house
If the lead completed a form but later claims they are no longer selling their house, please furnish proof of the seller's claim to facilitate the refund process.
7. Seller did not submit form
If the lead asserts that they did not submit a form to sell their house, please provide evidence supporting the seller's claim to aid in the refund process.
8. Duplicate lead
If you receive a lead with the same property address through our service within a 90-day period, it qualifies as a duplicate lead. However, we do not issue refunds for duplicate leads generated from sources outside our system. When requesting a refund for a duplicate lead, please include all relevant lead ID’s associated with that request.
9. Other
If you seek a refund for a lead that doesn't fall into any of the aforementioned categories, please offer a detailed explanation for why your refund should be considered. Additionally, include any relevant documentation, links, or supplementary information to substantiate your request.
If a refund is denied and you wish to appeal, please contact us. Include the lead ID and a brief summary of your case. All approved refunds are issued as credits to your account.